Privacy Policy

Last updated: 10/24/25

1. Introduction

Welcome to Charlotte Running Company (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://www.charlotterunning.com (“Site”) or make purchases through it.

2. What Information We Collect

We may collect information that identifies you personally (“Personal Information”), such as:

  • Name, email address, shipping/billing address, phone number

  • Payment information processed via secure payment processors

  • Account credentials if you create a user account
    We also collect non-personal information such as:

  • IP address, browser type, device type, access times, cookies and usage data

  • Location data (approximate) if enabled by your device

3. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders

  • Communicating order status, promotions, and updates (with your consent)

  • Improving our Site, services, and user experience

  • Complying with legal obligations and keeping our systems secure

4. Sharing Your Information

We will not sell your personal information. We may share your data with:

  • Service providers who help us operate our business (payment processors, shipping carriers, email platforms)

  • To comply with legal/regulatory requirements or respond to valid legal process

  • If CRC is sold, merged or reorganized, then data may be transferred as part of that transaction

5. Cookies & Tracking Technologies

We and our third-party partners use cookies, pixel tags, and similar technologies to collect usage data and help us provide functionality (e.g., analytics, advertising). You can choose to disable certain non-essential cookies via your browser settings or the cookie banner (if available).

6. Your Rights

Depending on your jurisdiction you may have rights including:

  • Access and obtain a copy of your personal information

  • Request correction or deletion of your personal information

  • Object to or restrict processing of your personal information

  • Withdraw your consent where processing is based on consent
    If you are a resident of a state with consumer privacy laws (e.g., California, Minnesota, etc.), you have additional rights as required by those laws. To exercise your rights, contact us at:
    Email: onlinel@charlotterunning.com
    Address: Charlotte Running Company, 1412 East Blvd. Charlotte, NC

7. Data Retention & Security

We retain your personal information as long as needed to fulfill the purposes outlined above, comply with our legal obligations and resolve disputes. We implement reasonable security measures to protect your data but cannot guarantee absolute security.

8. International Transfers

If you are visiting our Site from outside the U.S., please note your data may be transferred to, stored and processed in the U.S., where data protection laws may differ.

9. Children’s Privacy

Our Site is not directed to children under 13 years of age and we do not knowingly collect Personal Information from children under 13. If we learn we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy here and update the “Last updated” date. We encourage you to review it periodically.

11. Contact Us

If you have questions or comments about this Privacy Policy, contact us at:
Charlotte Running Company
1412 East Blvd. Charlotte, NC 28203
Email: [online@charlotterunning.com]